Posts Tagged service
Is there a formula that you use to measure success in your career or to measure the performance of employees of your company that determines the success you achieve? What are the metrics or goals that you follow to measure success (or failure) that drives (inhibits) sales and profits for you company? Having metrics is obviously critical to ensure that employees know what is required of them allowing companies to be successful.
Sports are another example of the importance of metrics and formulas managers and coaches use to ensure success. If you like basketball you’ll know who Rick Majerus was (he passed away in 2012). He attempted to be a walk-on college basketball player for the Marquette Golden Eagles in 1967, but didn’t get a chance to play. Instead he became a student assistant at Marquette. After being an assistant coach to Al McGuire for 11 years; Majerus went on to become a head coach at Marquette, then to Ball State, Utah State and ending his coaching career at Saint Louis. Majerus had a short stint as an assistant coach with the Milwaukee Bucks in the late 1980’s.
During his coaching career he developed a statistics formula he believed a college basketball team needed to achieve in order to be successful. Majerus developed a metric he called the “165 Formula”. It combined three key game statistics that were added together for each individual player on the team. He totaled each player’s shooting percentage during the season for field goals, 3 pointers and free throws; believing that a successful team needed at least one of his players have these three stats add up to a total of 165. Over his coaching career Majerus won over 70% of his games, so he must have found players that he felt could hit his magical 165.
There are a lot of ways to achieve success on the basketball court. Just take a look at men’s college basketball’s current AP number one ranked team the University of Kentucky Wildcat’s. How many players does Coach John Calipari (Coach Cal) have that meet Majerus’ formula? Take a look at the graph below and you’ll see how many.
Now let’s take a look at the team that I follow, the University of Illinois Fighting Illini men’s basketball team to see how they compare against The 165 Formula. As you will see in the picture below (from the game versus the Hampton University Pirates on 12/17/2014), the Illini have four players that beat the formula. Great!
After last Saturday’s game versus the Ohio State Buckeye’s, the season statistics for the Fighting Illini’s six leading players show that Rice, Hill, Eguw and Nunn continue to exceed the formula target of 165.
|Name||FG %||FT %||3-PT %||Total|
|Average as of 1/3/2015||166.7|
So the Fighting Illini has a record of 10 wins versus 4 losses for the year and they are not currently ranked in the AP Top 25 and they’ve lost their first two Big 10 Conference games. You’d think they’d either be ranked or winning conference games with four starters with numbers that exceed 165 as per The 165 Formula Rick Majerus felt was needed for success. Perhaps Illini Head Coach John Groce thinks that they are successful? I’m guessing not as much as he’d like.
Now let’s compare the Fighting Illini to the number one ranked team in men’s college basketball, the Kentucky Wildcats. How many players do the Wildcat’s have that meet the Majerus 165 Formula? Well…..just one.
|Name||FG %||FT %||3-PT %||Total|
|Average of 1/3/2015||140.9|
As you can see the one player on the Wildcats that scored a 165 using the Majerus formula is Tyler Ulis. He became a starter after Alex Poythress was injured after the 10th game of the season so his stats may be an outlier. The Wildcat’s had already found phenomenal success prior to Ulis getting more playing time. With the Wildcat’s averaging 140.9 points (110.4 if you take out Ulis) to the formula and the Illini averaging 166.7 points there must be more to achieving success. Besides the entire team of players performing at a level it also takes the head coach, assistant coaches, trainers and doctors to achieve success. You can add to the mix scouts, recruiters, training facilities, athletic director, along with support from students and alumni. So Coach Cal has obviously found his formula to achieve success at the University of Kentucky. He’s surrounded himself with the best players, along with the all the best people and resources needed to support the team.
So John Calipari (along with Rick Majerus) obviously found a formula that he has used to find success in his career. It’s the same in business isn’t it? Don’t we all want to be Coach Cal? To achieve a consistent level of success you need to develop your own formula. But a key ingredient is the need to surround yourself with the best people, the best team you can find to help you find great success for your organization. It doesn’t really matter what your business is, if you don’t have great people it’s going to be more challenging for you to find success against those you compete with in the marketplace.
Previous blogs on the importance of assembling a great team:
What’s Your Line-up? – December 26, 2012
What’s Your Line-up? – “Updated” – January 17, 2014
Last Saturday, as I was returning home from an auto glass repair and replacement industry meeting, I had the honor of experiencing an event that I’ve never before had. I was sitting on a Southwest Airlines plane in Jacksonville, Florida when the pilot asked for everyone’s attention. After flying several million miles in my life I was expecting to hear him tell everyone onboard the old tired lines of “Welcome to Southwest” or “Today we’ll be flying over storms so be sure to keep your seat belts securely fastened” or “We’ve got a great cabin crew today…”; something that you hear each time you fly, but really don’t pay that much attention to. What I heard caused me to stop everything that I felt was important at that instant as did everyone else on the plane. Very sadly, but at the same time everyone on the plane had the extreme honor of carrying home a fallen sailor. The pilot never told us his name. The fallen sailor had his Navy escort taking him home to his family for his final rest.
Perhaps you have heard a pilot make an announcement such as that on a flight that you’ve been on, but never before had I heard that announcement. The pilot spoke solemnly and respectfully of the sailor that had fallen, his escort in uniform quietly sitting alone in the front row we all listened attentively to the pilot. I’ve never heard such quiet during a pilot’s announcement. Everyone stopped and listened; people loudly on cell phones stopped talking; not a sound was being made. After the pilot spoke everyone on board began to softly clap hands for the fallen soldier. The rest of the flight was one of the quietest flights I’ve ever experienced.
You read in newspapers or hear on your local news of fallen soldiers who lay down their lives for each of us and our country every day. Although I do not have any military experience, my father and oldest brother served and I always say a quick prayer. But in this experience it really brought into focus the idea of sacrifice and how little of the various things that we feel are important in our daily lives really are in comparison.
The pilot made another announcement before we landed asking everyone to remain seated after the plane landed and stopped at the gate; allowing him and the Navy escort to leave the plane in respect. No one moved or made a sound after we landed and arrived at the gate. Everyone quietly sat and watched the very young sailor in the first row stand, put on his uniform jacket and wait for the pilot to come out from the cockpit. When the captain opened the door and stood next to the Navy escort they saluted each other and slowly walked off the plane. Still no one moved until the flight attendant thanked everyone for their cooperation and everyone quietly exited the plane.
Whenever I walk through an airport I thank soldiers in their camouflage uniforms for their service. The response is always, “Thank you sir.” I keep thinking about the honor of being on a plane with someone who was prepared to give his life in service to our country and paid the ultimate sacrifice. A thank you doesn’t suffice.
Interment of Major General Jesse M. Allen
Memorial Day celebrates the men and women who gave their lives in service to the Armed Forces of the United States of America. The debt of gratitude that we owe each of those who have fallen and who have given the ultimate sacrifice is a debt that cannot be repaid. Since the start of the Revolutionary War in 1775 there have been over 1,354,664 Americans who have died in service to our country. Memorial Day gives us all the opportunity to honor those who have died while serving the country by remembrances.
In 2012 my uncle, Retired Air Force Major General Jesse M. Allen, died. He served in both the Army and Air Force. His military service began in 1942 when he enlisted after high school and was sent to Europe during World War II. He was buried at Arlington National Cemetery earlier this month and he had a rather storied combat career serving in World War II, the Korean War and in the Viet Nam War. During the Korean and Viet Nam Wars he flew over 237 combat missions. My uncle was known to say that “If you can dream it you can become it” as he entered the service as a private and rose to the rank of major general when he retired after 30 years of service.
This day of remembrance also gives us an opportunity to recognize and honor all who serve and have served the Armed Forces of the United States. We certainly owe a debt of gratitude to every American who chose to serve and Memorial Day is an appropriate time to do so. Although I did not serve, there have been a number of my family members who have honorably served over the years starting with Ethan Allen, the leader of the Green Mountain Boys in Vermont during the Revolutionary War. Both my father and brother served as combat pilots. I am very proud of their service.
I did not have the honor to serve, but if you have served in the Armed Forces or have family or friends who have served I’m sure that you are proud of your own service or the service that others have given to our country. Today is a great day to remember and give thanks for that service.
I have had the great honor to have worked with many people in my career who honorably served their country and I would like to thank them again for their service. The lessons that those who serve learn about loyalty, leadership, honor, integrity, and personal ethics and these are assets that they are able to build upon and utilize throughout their lives. One does not have to serve in the Armed Forces to have learned these important attributes, but those who have served have a great sense of what these values mean both on a personal and professional level.
We should all be thankful on Memorial Day for individuals who choose to serve their country by joining the military to help protect us so that we can live in a safe and secure country. I know that on this day I am very proud of my family members who have served and those that serve today. I want to thank them for their sacrifices in service to our great nation.
I hope that you take the time to give thanks for their service and sacrifice as well.