Posts Tagged nfl

Just Sayin’ Blog – A Matter of Fairness

Recently I was forwarded a letter that Safelite Solutions (“Safelite” “SGC Network”) sent to an auto glass repair and replacement (AGRR) company.  The letter related to work that the company had done for a consumer that happened to be insured with a company for which Safelite manages glass losses. The AGRR company had done a replacement and was required to send the bill for the work that was done for the consumer through Safelite in order to receive payment. The letter that was received started out stating:

“The SGC Network is currently in the process of performing a random fast cure kit Audit.”

The letter went on to state:

“Please fax copies of the work orders/invoices that include the urethane lot stickers. Do not send proof of purchase or receipts. The only acceptable documentation is the urethane lot sticker attached to the invoice or work order. Please forward to ATTN: SGCNetwork at 614-210-9941 within the next three business days.”

Have you seen or received one of these letters? I hadn’t seen one before. What was requested certainly seemed reasonable to me and the company also thought the request was reasonable. The company had the information readily available since the information is required under various sections of the Auto Glass Replacement Safety Standard that is administered by the Auto Glass Safety Council™. What was interesting about the request was that Safelite was taking on the role as an independent 3rd party auditor in asking for the information. Who do you think performs that function when and if Safelite audits its own use of a “fast cure kit”?

Take a minute and look up the word “fairness” on dictionary.com and you’ll find the following:

Noun

“the state, condition, or quality of being fairor free from bias or injustice; 

evenhandedness”

            Adjective

“free from discrimination, dishonesty, etc; just; impartial”

            Adverb

“in a fair way; correctly: act fair, now!”

It’s also interesting to see the word fairness shown via TH!NIKMAP’s Visual Thesaurus®.

 Fairness 2

 

So does it smack of “fairness” that a retail auto glass company that competes for auto glass repairs and replacements in the United States is also given responsibility for performing audits of competing AGRR companies to determine if they are using a “fast cure kit”? It doesn’t seem that Safelite would be the appropriate entity to audit others if you applied the definitions of fairness:

“the state, condition, or quality of being fairor free from bias or 

injustice; evenhandedness”

“free from discrimination, dishonesty, etc; just; impartial”

“in a fair way; correctly: act fair, now!”

They certainly aren’t “free from bias” and it doesn’t seem as though they would have a strong desire to adhere to the idea of “evenhandedness”. I don’t see how they could be “impartial”. And it would seem impossible that the act of their being the auditor would be accomplished “in a fair way”.

To me it seems to defy logic when the corporate mission of any company must be to grow market share and produce increased value to its shareholders for it to be possible for them to be an independent auditor of others in the industry in which they compete.

Safelite’s company web site states:

We must do what’s right, even when no one’s watching

This means living by our values and being accountable. It is about how we treat our staff, our customers and members of our local community. We reinforce this throughout our corporate structure with legal compliances and ethics training, an employee ethics hotline and numerous channels for feedback and concerns.”

Certainly words any company would be proud to adhere. It seem appropriate to ask “who’s watching” those that are watching us? Do you think that there’s a 3rd party auditor that’s auditing the auditor?

I think you can ask the same question relating to the “pre-inspections of auto glass claims” that was discussed in a glassBYTEs article titled Safelite Solutions Accepts Recognition for Pre-Inspection of Auto Glass Claims” in May of last year. Does that practice seem to smack of “fairness” to you?

As most everyone on the planet knows, Super Bowl XLVIII is coming this Sunday, February 2, 2014 between the Denver Broncos and the Seattle Seahawks. The officiating crew this year is led by veteran referee Terry McAulay. What if for the game this year a crew of Denver Bronco fans is allowed to officiate the game instead of the impartial officials that have been selected by the NFL? If that was allowed to happen how many calls do you think would go Denver’s way? Even the most ardent Bronco fan hoping for a win for their team would see that as both blatantly “unfair” and “unjust” to the Seattle Seahawks team.

So as “A Matter of Fairness”, who thinks that how Safelite operates as an auditor and/or inspector is:

“the state, condition, or quality of being fairor free from bias or 

injustice; evenhandedness”

“free from discrimination, dishonesty, etc; just; impartial”

“in a fair way; correctly: act fair, now!”

Just sayin’.

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Just Sayin’ Blog – What’s Your Line-up? – “Updated”

A little over a year ago I wrote a blog asking the question “What’s Your Line-up?” The genesis of that blog was a question I had been asked about who was on my fantasy football team. The question I asked in this blog though actually referred to who did I want to work with.

At the end of the National Football League’s (NFL) recent regular season, 5 teams switched out head coaches in hopes of finding new direction and sought after success. This annual event is known as Black Monday. With the NFL football play-offs in full swing and the field narrowing, all the teams that didn’t make it into the postseason had players cleaning out lockers and heading home to think about next season. For a variety of reasons, some of those players won’t be returning to their lockers next summer, but some NFL General Managers are quickly locking up the talent they feel is needed to find success for owners dreaming of holding up the Vince Lombardi Trophy at the end of next season.

We’ve seen a similar pattern taking place in the auto glass repair and replacement (AGRR) industry haven’t we? There have obviously been a number of companies changing ownership during the past several years. Whenever there is a change in ownership that change often comes with different values and vision, along with a whole new way of doing business.

As with professional teams, every glass company wants to “put together the best team possible to ensure success”. If you have the right mix of team members in your business, achieving goals and finding success is much easier when you’re working hard to find that “special sauce” or recipe for success against others in your market.

Getting back to the original question, “What’s your line-up?” The real question is, ”Who’s on your team?” People are what make a business successful or not. It doesn’t matter what it is you’re trying to accomplish, its people that make any endeavor a successful one. You’ve got to show differentiation in what it is you deliver of course by using superior products and services versus those you compete, but its people that ultimately separate you from the herd and consistently drive above market results for your business.

If you’re running the New England Patriots, the Denver Broncos, the San Francisco 49ers or the Seattle Seahawks; you’ve assembled a team that is comprised of the best you can find. The NFL team owners, general managers and coaches that put together that “special sauce” and get through the regular season and playoff games intact get the chance to get to Super Bowl XLVIII and hoist the Lombardi Trophy at MetLife Stadium on February 2, 2014.

Those teams that didn’t get into the playoffs are working hard to find team members to add to their rosters during the NFL Draft May 8th – 10th 2014.

As I wrote in the original blog asking “What’s your line-up?”…as “an auto glass repair and replacement (AGRR) store or company you had better make sure that your team is comprised of the best”. With all that’s happening in the AGRR industry perhaps there is someone you know that’s a perfect fit for your team.

royalty-free-teamwork-clipart-illustration-1050836

Every player in the NFL wants to go to the Super Bowl, but few really ever get the chance. The best teams with the most Lombardi Trophy’s over the years: The Pittsburgh Steelers hold the most Vince Lombardi Trophies, with six. The San Francisco 49ers and the Dallas Cowboys are tied for second with five each. The Green Bay Packers and the New York Giants are in third with four; and the New England PatriotsWashington Redskins and the Oakland Raiders are all in fourth with three.The best in any industry want to be members of winning teams. You always try to associate yourself with the best. And you know when you’re not.

So I ask again the questions I asked in December 2012:

     What’s your line-up?

     Who’s on your team?

     Who can make a difference for your company?

     Who is it that can help you make your company better than anyone else in the market(s) you compete?

     Do you surround yourself with the best you can find?

Just sayin’……

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Meaningful Quotes – Harbaugh, Hogan and Einstein

“Attack this day with an enthusiasm unknown to mankind.”Jack Harbaugh

“Attack this day with an enthusiasm unknown to mankind”, is what the father of two current National Football League (NFL) head coaches said to them when he dropped them off for school each morning as they were growing up. That father is Jack Harbaugh and he is the proud father of Jim Harbaugh – head coach of the San Francisco 49ers and John Harbaugh – head coach of the Baltimore Ravens. Based on the careers of both Jim and John it is apparent that their father’s entreat to them each school day provided them with the drive to be successful.

In these difficult times that many in business face, Jack Harbaugh’s advice to his sons should resonate with everyone. Enthusiasm (or passion) for what it is you’ve chosen to do in life is critical, especially if you want to be successful. It may be difficult to maintain your enthusiasm when you look around at the competitive landscape; and if you’re going to survive and grow your company not only do you have to be enthusiastic, but everyone in your company needs to exhibit the same trait. Every organization, regardless of the size, needs a leader or leaders that can help guide it through the ups and downs that surely will take place over the life of a business and help instill the enthusiasm that Jack Harbaugh instilled in his sons. Without enthusiasm, you’re doomed.

 

“There are three ways to beat somebody. Out work ‘em. Out think ‘em. Then you intimidate them. Its part of the game.” Ben Hogan, professional golfer

In his era Ben Hogan was one of the great golfers and as a child and as an adult suffered adversity which he was able to overcome. At an early age he suffered the loss of his father due to suicide and to help his family earn money he took a job as a caddie. His golf career was put on hold for three years while he served during World War II and a few years after he returned to professional golf; he and his wife were involved in a near-fatal car accident in 1949 where he sustained multiple fractures to his pelvis, collar bone, ribs and an ankle. His doctors told him that he may never walk again and that his professional golfing career was over. Not only did he walk again, but he went on to win on the professional tour and win big. Ben won 63 professional golf tournaments during his career. I think he mastered the three ways to win.

At any level in team sports coaches try to put together a group of individuals that can work together cohesively toward the ultimate goal of winning. In business, leaders and managers work toward the same goal. In business putting together a diverse group of individuals who can accomplish the various goals that the company sets is what drives success. As Ben Hogan said, to be successful at what you do you need to work hard and come up with strategies that will enable you (and your team) to win. The third way Ben used to win was to intimidate his opponents through pressure. Pressure is a factor that exists in all sports.

What I like about Ben Hogan’s quote is that you can relate it to the business world. To me it embodies the idea that even if you’re business is smaller than those with whom you compete; you can still be successful by being good at your work and by “Being Smart”. Success can be seen by fellow competitors in the marketplace as a form of intimidation or more importantly respect. Regardless of the size of your business, most often when you “out work ‘em and out think ‘em” you’ll find success. Use all three ways to your advantage as Ben Hogan said, “Its part of the game.”

 

 

“Insanity: doing the same thing over and over again and expecting different results.” Albert Einstein

 

This quote, attributed to Albert Einstein, often is used to describe a business practice/strategy or two that a company never seems to change even though the business environment that the company operates is constantly changing or evolving. Over the years I’ve used the quote a number of times while trying to make a point in a business discussion with a supplier, T.P.A., employee and others. I’ve also used it while talking to one or more of my family members or friends. Perhaps you have too.

 

Often, when you’re just too close to something that you just can’t see the problem, you need someone close to you that you can trust who can tell you what they see that you’re doing in your business that’s not working. Something you’ve been doing “over and over again” while getting the same result? I’m going to guess that there are many. We tend to take a “if it ain’t broke don’t fix it” approach to things we’ve done over the years that have historically worked. Einstein’s quote is very simple and straightforward. Are there things in your business that you could perhaps take another look and do a little differently to improve the performance of your business? If you make a change you may get the same result, but if you’re not willing to try; how will you ever know?

 

Just Sayin’.

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