Posts Tagged Collision Repair Industry
The Future in the Automotive Aftermarket Industry
Posted by "Just Sayin'..." in aftermarket, AGRR, aumotive after-market, Auto Glass, Autoglass, Business, Call Centers, Collision Repair Industry, Disruption, Disruptive Innovation, distrigution, Economy, Fortune 500, General, Innovation, Insurance, Leadership, PGW, PPG Industries, Programs, recipe for success, Retail, Service, Software, Solera, supplier, Technology, Third Party Administrator - TPA, USP, Windscreens on October 19, 2014
For me, listening to keynote speaker Tony Aquila, CEO of Solera Holdings, Inc. at Auto Glass Week in Baltimore was most interesting. He led Solera’s purchase of LYNX Services, GTS and GLAXIS from owners Pittsburgh Glass Works LLC and PPG Industries, Inc. earlier this year. Tony’s accomplishments are considerable, especially considering that he grew up sweeping floors working in his uncle’s body shop and he has a 9th grade education. You have to be incredibly impressed by the guy.
The “Strategic Focus” web page for the company states, “Solera is the world’s leading provider of software and services to the automobile insurance claims processing industry.” (Link to corporate history) Solera will certainly be changing the world of auto glass repair and replacement (AGRR) with innovative software solutions that will simplify the claims handling process surrounding glass repair and replacement. The organization has the potential to affect the way all consumers and influencers ultimately buy AGRR products and services dramatically. Depending upon the vision and direction Solera heads automotive aftermarket parts and service providers, including the auto glass repair and replacement industry (along with the collision repair industry and parts distribution industry) could be in for some big changes. It’s all about taking out market inefficiencies and reducing costs associated with those inefficiencies.
Just look at the AGRR industry. To ensure that service level expectations of the consumer is ultimately met, any software program would need to have access to the real-time inventory level of any supplier or distributor warehouses in the area, the inventory levels of any AGRR shop or technician in the vicinity vying for repairs or replacements, along with the schedules of all technicians available to properly repair or replace the part.
Imagine when an auto glass replacement is required, if it would be possible for the software program to instantly search for the part determining which supplier(s), distributor(s) or AGRR shop(s) has (have) the part in stock; perhaps ranked by cost for the part while finding the best auto glass replacement technician suited to properly install the part; when and where the consumer wants it installed. With that capability you then have to start asking some questions like:
Once the software program has all of the information required to start processing an auto glass replacement, who or what company is directly buying and paying for the part(s) required?
It could be:
- The AGRR shop or technician facilitating the replacement or
- Maybe the customer’s insurance company or
- If it’s a cash job the consumer could pay.
Which of the three above pays for any part required is important to determine the all-in price to be paid for replacement parts, along with the price paid for required installation supplies and labor.
So which organization determines the pricing level for the various scenarios outlined above?
Who is buying and paying for the part and installation supplies required?
Who is paying for the technician to install the part?
Answers to these and many other questions will give you an idea as to where the industry could be heading. There will be changes coming and margins are probably going to change in the AGRR industry in the near future. And probably not for the better.
What is it you’re doing to be prepared for the future?
Just sayin’.
Aftermarket glass, AGR, agr industry, AGRR, agrr industry, AGRR Magazine, AGRSS Standard, ANSI, auto body, auto glass, Auto Glass Company, auto glass industry, auto glass installation, auto glass network, auto glass networks, auto glass replacement, Auto Glass Replacement Safety Standard, Auto Glass Safety Council, auto glass shops, auto glass technician, auto glass technicians, Auto Glass Week, Auto Insurance, auto service, autoglass, automotive safety, baltimore, Certified Technicians, Collision Repair Industry, consumer, Consumers, David Rohlfing, economy, federal govt, fraud, glassbytes, glassBYTES.com, GLAXIS, GTS, Insurance, Insurance Industry, just sayin', legislation, Lynx Services, lynxservices, NAGS, National Windshield Repair Association, NWRA, safe drive away time, service, service providers, Small business, software, software program, Solera, state government, state govt., techology, third party administrator, Tony Aquila, tpa, United States, urethane, us government, US Govt, windshield, windshield repair, windshield replacement, windshields
RSS Subscription
Archives
- May 2020
- November 2019
- September 2019
- August 2019
- July 2019
- February 2019
- December 2018
- May 2018
- February 2018
- December 2017
- July 2017
- September 2016
- February 2016
- November 2015
- October 2015
- January 2015
- December 2014
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- April 2014
- March 2014
- February 2014
- January 2014
- December 2013
- October 2013
- September 2013
- August 2013
- July 2013
- May 2013
- April 2013
- January 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
Categories
- 41
- 9/11
- Acquisitions
- ADAS
- aftermarket
- AGRR
- AGRSS
- Amazon
- August
- aumotive after-market
- Authors
- Auto Glass
- Auto Glass Networks
- Auto Glass Safety Council
- Autoglass
- basketball
- Batteries
- Battery
- Big Data
- Biography
- Boston Marathon
- Business
- Business Icon
- Call Centers
- Cardiac Arrest
- cars
- Collision Repair Industry
- conferences
- Congressional Medal of Honor
- Consultants
- Covid19
- Credibility
- customer
- Data
- Dedication
- Disruption
- Disruptive Innovation
- distrigution
- driverless car
- Driverless Cars
- Economy
- electric cars
- Emergency Room
- Federal Reserve
- First Responders
- Fleets
- Ford Motor Company
- Fortune 500
- General
- General Motors
- GM
- Golden State Warriors
- golf
- Groupthink
- Harbaugh
- ideas
- Innovation
- Inspire
- Insurance
- Interviews
- July 4th
- Leadership
- Legislation
- Memorial Day
- Military Service
- NBA
- NCAA
- New Year
- NFL
- No Bad Ideas
- OEM
- pga
- PGW
- Police Department
- PPG Industries
- President George H.W. Bush
- Programs
- recipe for success
- rental cars
- Retail
- Rube Goldberg
- self-driving
- self-driving car
- Service
- Sika Corporation
- Software
- Solera
- state government
- Success
- Super Bowl
- supplier
- Technology
- Third Party Administrator – TPA
- Tools
- U.S.
- U.S. Govt.
- Uncategorized
- United Kingdom
- USP
- VGRR
- Vince Lombardi Trophy
- Welch
- Windscreens
Twitter
- RT @KdpBUZZ: Trending Now - Deliberate Duplicity follows Sasha’s attempts to track down the culprit—a calculating, methodical killer who gl… 6 days ago
- RT @KdpBUZZ: Trending Now - A complicated web of clues leaves Sasha and his team with more questions than answers. @DavidRohlfing https://t… 6 days ago
- RT @BookPings: What’s the killer’s motive? How are the victims connected to one another? @DavidRohlfing amazon.com/gp/product/163… https://t.c… 6 days ago