Posts Tagged boston

Just Sayin’ Blog – Two Kinds of People

What each of us is today is a reflection of experiences we’ve had in our lives. It is at the same time both interesting and frightening to take a look at different people and wonder what could have possibly happened to make them become what they have become. Have you ever thought about what may have happened in someone’s past to make them become what they are today?

Nothing brought that question more into focus than when last week we saw how countless nameless people; heroes without concern for their own safety went to the aid of those who were victims of the terrorist act perpetrated on the innocent at the finish line at the Boston Marathon on Monday, April 15, 2013. Without giving any thought to the potential risk to them; we saw first responders help those who were injured by this truly senseless act. In those who chose to become police officers, fire fighters, emergency medical technicians (EMT’s), whose job it is to serve the public we saw countless examples of valor and heroism. Amazing people; doing amazing acts to help all who were injured. Those brave men and women who run toward danger instead of from it.

Keeping in mind all that those public servants did to help during this tragedy, you have to then look at all of those who were volunteers working the race or those that were watching friends and family running the race who sprang into action to help all who were injured by this truly senseless act. How amazing these people were who you would have thought would have run from the danger, but instinctively ran towards it. What is it in their backgrounds that brings out that kind of reaction? That desire or need to help others. You would like to think that in that moment you too would choose to run toward the danger and help rather than run from it.

Last Saturday at Fenway Park where the Red Sox were playing the Kansas City Royals you had to watch in awe at the tribute to victims and heroes of the Boston bombing. Neil Diamond was there leading the singing of his song “Sweet Caroline” and then the “National Anthem” was sung by all in attendance. It was inspiring to watch and all of Boston united in that ceremony. Boston Red Sox designated hitter David Ortiz said, “This jersey that we wear today, it doesn’t say Red Sox, it says Boston. We want to thank you, Mayor Menino, Governor Patrick, the whole police department for the great job they did this past week. This is our %$&+#@* city! And nobody going to dictate our freedom. Stay strong.” The Red Sox ended up winning the game 4 to 3.

In the Netflix mini-series “House of Cards” the main character is Frank Underwood, a member of the United States House of Representatives. Whether you like Frank or not he is a composite of his past, the experiences he has had in his life. While sitting at his favorite restaurant in Washington, D.C., a hole in the wall barbeque joint Frank listens to the owner of the restaurant, a man named Freddie while Frank is enjoying a plate of ribs. Freddie is telling him about a near-miss accident involving a refrigerator falling off a minivan on a highway. After listening to Freddie tell how he almost died swerving out of the way of that refrigerator Frank looks in the camera and tells us, “See, Freddie believes that if a fridge falls off a minivan you better swerve out of the way. I believe it’s the fridge’s job to swerve out of mine.” When you think of all those first responders and civilian volunteers who ran toward the danger and risked their lives to help those in need they believed that it was the refrigerator that needed to swerve.

To all of those who want to bring harm to our nation you should know that there are countless Americans who will not swerve. Hat’s off to all of those who ran toward danger in Boston this week to help those who needed help.

To those who perpetrated this act, there is a special place in hell for you.

Just sayin’.


Boston Strong


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Just Sayin’ Blog – Decisions

A couple of weeks ago my mother experienced shortness of breath along with chest pains. Two hours later she called her sister who lives close by and told my aunt she was thinking that she should go to the emergency room. They could’ve called 9-1-1, but instead together they made the decision to have my aunt drive my mother to the closest emergency room in a hospital about 30 miles away.

My aunt is 91 and my mother is 90……

They made it to the E.R. and after a few days in hospital my mother was released and is doing fine. I talked with them about whether they thought they really made the best decisions to drive down themselves based on the symptom’s my mom was experiencing, the fact that ambulance service was readily available and that it was snowing that day. I hesitated to mention their age to them.

They both are very independent women who have great genes. I’m very happy that they both are very independent and it’s great that they rely on each other, but they reluctantly agreed that they probably made a bad decision even though it turned out okay so it wasn’t that bad of a decision. I suggested that perhaps they should’ve called 9-1-1 and they said that next time they would. I’m not so sure they will though.

If you look up the definition of decision in the Merriam-Webster Dictionary you will find:

“a determination arrived at after consideration”.

We make countless decisions every day just like my mom and aunt did. There are good decisions and bad ones, and all are based on a myriad of bits and pieces of information that we take into consideration. Most decisions we make are uneventful, but some carry great consequence for those who can be affected by them. Consequential decisions are often forks in the road and generally require more information and greater evaluation of the right or wrong road to follow. Those consequential decisions will most likely be based on the values or principals you hold. They therefore provide a clear view of who you are and what is truly important in your personal and business life.

You can be decisive in your decision making or you can hesitate and be indecisive.  Indecision makes all decisions more difficult because when you’re uncertain, unsure of your decision, it will often lead to less-than-positive results. Even after giving great thought and consideration to a decision it can turn out badly, but with careful consideration and a look at all the information available, those difficult decisions you make tend ultimately to be the right ones.

If you’re an auto glass shop owner or manager you make decisions relating to whom you hire to work for your company. You decide what kind of on-going training you provide to your employees. You decide the quality of the auto glass you buy for them to install and you make a really big decision on the urethane adhesives that you buy for your auto glass technician (AGT) to use when they install windshields for your customers.

Does the urethane you buy cure in 1 to 4 hours and provide a safe drive away time for your customers and their passengers? Do you tell your customers when their vehicle is safe to drive? Is it really safe for them to drive? As the shop owner it’s your decision. You make a decision on whether your company will join the Auto Glass Safety Council and follow the Auto Glass Replacement Safety Standard – AGRSS® as a registered company or not. If you become an AGRSS Registered Company you open your doors to an independent 3rd party validation process proving that you adhere to AGRSS®. That decision is important to all consumers who expect that their auto glass replacement is installed safely. I strongly feel that supporting the Auto Glass Safety Council is an easy decision for anyone who provides auto glass replacements to consumers. What do you think?

Your AGTs are responsible for making decisions when they are installing auto glass too. An AGT could make the decision to take a short-cut during the installation, or he could go forward and complete an installation of a windshield where a rust issue exists which could cause an adhesion problem effecting the safe installation of the glass. Or he could contaminate the surface of the pinch-weld or glass, he could use an outdated urethane which could affect the adhesion of the glass installed, etc. Whether your company is a small one or the largest, you have AGTs making decisions that affect safety with each install. Are they making the right decisions for your customers?

When an insurance company makes decisions regarding which company it chooses to replace auto glass for policyholders, what information do you think it uses to make those decisions?  What information do you think is important for agents or brokers who are in a position to recommend auto glass service providers to policyholders? 

What are the key drivers for these decisions?  Quality should certainly be the key driver. Price is also certainly a factor as is the importance of an efficient claim handling process for the insurance company, agent and/or broker.  The service and convenience provided to the policyholder should also be a factor in the decision making of those who are in a position of influencing where a policyholder has their glass replaced. Neither the steering of a customer to a particular AGRR company that also happens to be answering the call for the insurance company nor the practice of handing a gratuity to the agent/broker should be a part of the decision-making process. Sadly it is. What do you think the key factors for those making these important decisions should include?

We all have had to make many consequential personal and/or business decisions over the years. When we make those consequential decisions they often affect not only you and your family, but they also often have an unintended effect on others too. They aren’t easy, but they say a lot about your character.

The last stanza of the poem “The Road Not Taken”, penned by the great America poet Robert Frost says:

I shall be telling this with a sigh

Somewhere ages and ages hence:

Two roads diverged in a wood, and I—

I took the one less traveled by,

And that has made all the difference.

Just sayin’…….

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