Blog to the Insurance Industry: What is it AGR retailers are entrusted to do?

If you’re an auto glass replacement (AGR) retailer, what is it you are entrusted to do when you replace a policyholder’s windshield?

I believe that any AGR retailer who replaces auto glass wants to do a good job, wants to do it right, wants to use the right urethane and primers.  But does every retailer do that always?

If you work at an insurance company or an insurance agency, how do you advise your clients about who they should choose to replace their auto glass? What are the questions that should go through your customer’s mind when making this decision?  What criteria could you suggest to help them make an informed choice?

  • Is your decision based solely on price?
  • If it is price, is that how you want your policyholders to make their decision when they’re buying their auto insurance?
  • Is it a decision that you are leaving up to the network administrator (TPA) who probably doesn’t know nor checked the expertise of the auto glass company that you’ve entrusted through them to replace your policyholder’s glass?
  • Does the TPA use the lowest priced company so that they can either “save” your insurance company money or make more money themselves?
  • Are you actually using those auto glass companies that you believe in or that you’d like to have replace auto glass for your policyholders providing them the safest installation available?
  • Are they following the AGRSS® standards?
  • Are they following your guidelines?

Just as all insurance companies are not the same, neither are all auto glass companies the same.  Normally every auto glass company has to follow pricing guidelines that insurance companies require the networks to follow.  Those guidelines can cause bad behavior on the part of the auto glass company by their choosing to cut corners.

It seems to me that those companies that provide customers a 1 to 4 Hour Safe Drive Away Time, those companies who follow the AGRSS® standard, those companies who register with AGRSS® and open their shops to a third-party outside validation to the AGRSS® Standard should be the companies insurers seek out to replace their policyholders auto glass needs, especially since the price being charged is the same……..

Just sayin’.

What do you think?

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  1. #1 by Al on October 4, 2011 - 10:48 pm

    Glad to see you call out all those that have a financial interest in the claim. Including those that are not a party to the insurance contract and/or the contract of repair. THE TPA!!!!!!

  2. #2 by car and motor insurance on October 7, 2011 - 2:32 pm

    thanks for the wonderful post man……i love ur site

    • #3 by davidrohlfingblog on October 7, 2011 - 5:29 pm

      You’re welcome. What other topics do you feel worthwhile to discuss?

  3. #4 by Todd Nash on October 13, 2011 - 12:05 pm

    Can i get insurance claims if the company where I have given my car for repair does not follow AGRSS norms?

    • #5 by davidrohlfingblog on October 13, 2011 - 12:52 pm

      Thanks for the comment Todd, I’m a little confused by the question though. Could you please clarify? Thanks!

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