Just Sayin’ Blog – Is it Time for Licensing?

I read an article relating to the Novus Super Session at the organization’s Annual Franchise Conference held last week in Tucson. A representative from one of the networks that operate in the automotive glass repair and replacement (AGRR) industry in the United States attended the conference and discussed industry related issues and ideas. One of the issues discussed related to the responses to survey questions that the network had asked of some number of in-network shops that either are:

    1. required to bill through the network for the insurance or fleet work that these shops do for an insurance company that utilizes this network as an administrator or
    2. shops that are asked by the network to do work on the behalf of the network for an insurance company or fleet account that the network either can’t or doesn’t want their own company owned technicians to do for some reason.

The survey question that the representative said received the most comments related to unlicensed and/or unregistered AGRR shops. The network representative reported that when the survey responders were asked if they would support the regulation of auto glass shops in their states a resounding 74.2% responded with a yes. I think the question relating to regulation of auto glass shops an interesting one and I support the regulation of auto glass shops that do replacements.

When you consider all of the various “services” that are regulated by states, it is inconceivable to me that auto glass replacements (and other automotive repairers) are not. I looked on the web site of the Illinois Department of Financial & Professional Regulation (IDFPR) that oversees and licenses those considered “professionals” by the State of Illinois. There are 237 professions that are regulated by the IDFPR starting first with those who provide “Acupuncture” services. That seems like a profession that should be regulated. If you’re going to have someone perform acupuncture on you, would you want just anyone off the street be allowed to stick needles in you? Probably not. The listing ends with “Veterinary Technician”. The professional listings include some in the medical profession, but not every specialty is listed so if you add every regulated and/or licensed professional’s in the medical field to the list on the web site would be much longer. How does the state you live regulate those they consider professionals? Do you have 237 different professions regulated and/or licensed by your state?

I think it’s interesting that some of the professions that are regulated and/or licensed by the State of Illinois include:

Real Estate Appraiser                                             Athlete Agent

Cemetery Customer Service Employee                    Community Association Manager

Detection of Deception Trainee                                Nail Technician

Shorthand Reporter                                                Timeshare Resale Agent

Understanding that a few of the professions on the truncated list above taken from the IDFPR web site could, for instance, certainly cost you money if you had a bad appraisal via a Real Estate Appraiser, but in all likelihood none of these licensed and/or regulated professions are going to put your life at risk. A faulty windshield installation, on the other hand, could cost you and/or passengers riding in your vehicle serious injury or in a worst case scenario a life.

If you visit the AutoGlassSafetyCouncil.com or SafeWindshields.com site you’ll find a variety of information regarding the importance of windshields in auto glass safety. A question on the SafeWindshield.com site asks:

What role does my windshield play to ensure my safety in an accident?

The windshield provides a significant amount of strength to the structural support in the cabin of the vehicle. For instance, in a front end collision the windshield provides up to 45% of the structural integrity of the cabin of the vehicle and in a rollover, up to 60%.

There should be no dispute regarding the importance of a windshield in ensuring the safety of auto and truck passengers, asking that those who install your windshield to be licensed and/or regulated doesn’t seem unreasonable to me? If in the State of Illinois the state government feels that there is sufficient need to regulate and/or license Nail Technicians, Athletic Agents or Shorthand Reporters, wouldn’t you think that the same state legislature would take a look at various automotive repairs that if not done properly, could cost someone a serious injury or death?

The network representative at the Novus meeting was quoted as saying that for those that the network surveyed:

“By far, the largest problem was unlicensed/unregistered shops.”

You can certainly downplay the network that provided the survey results when asking the question “What was the largest problem in the AGRR industry?” (some might suggest the right answer to the question is the network providing the information is actually the largest problem in the AGRR industry), but is it time to consider the licensing and regulation of the AGRR industry considering the importance of the windshield to occupant safety? Perhaps that licensing or regulation could include adherence and verification of replacements to the Auto Glass Replacement Safety Standard®. That might be an unpopular position for some, but would it be so bad? As auto glass professionals what are we afraid of?

Just sayin’.

 

AGW 2014 Free Admission

Link to Free Admission Ticket to Auto Glass Week 2014

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  1. #1 by Jamie Browning on April 15, 2014 - 8:22 pm

    Well said. I would like the industry to go for licensing and impose penalties and fines for those caught doing unsafe replacements. I think a technician who was just fined $500 for not using primer would probably think twice before not using again. Same could be said for the company, if they were fined or had a suspended license for things like this they would spend more time on training technicians and be more selective with the HR department. Jamie Browning

    • #2 by "Just Sayin'..." on April 15, 2014 - 8:59 pm

      Jamie, Thanks for your comments. Trying to find the proper way to monitor and then penalize those that don’t provide proper installs won’t be easy, but your idea is a good one. Thanks again. David

  2. #3 by John R. Allen on April 16, 2014 - 8:40 am

    Licensing is long over due! You have to be licensed to preform a manicure for safety reasons and hygiene reasons, yet anyone can install a windshield that is a safety component and a structural component of a vehicle. It is the policing of the people doing the replacements that would be hard to do. Last week alone with my 23 technicians on the road, we look at 47 improperly installed windshields that were loose causing a wind noise or were leaking causing various issues such as corroded fuse blocks and water in the cars. I personally looked at 6 effected vehicles! At LEAKPRO that is all we do, fix water leaks etc…

    • #4 by "Just Sayin'..." on April 16, 2014 - 3:02 pm

      John, I often hear the same report from many auto glass professionals. Thanks for your comments. David

  1. Just Sayin’ Blog – A Matter of Self-Interest or Consumer Choice | davidrohlfingblog

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